portraits/armin.jpg

Armin Filekovic

The best designed system is when end users do not need any support.

With great passion for technology and helping people solve technical problems, the step to going into IT was an obvious choice. I am driven by challenges and the desire to constantly develop and improve. Helping others to solve their IT related problems have been something that I have enjoyed doing and always wanted to do. Being able to participate and solve technical problems and provide support is where my strengths come into use.

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Axel Forsberg

Icon for section SkillsSKILLS

Windows Server
Office 365
AWS
Linux
Azure
Bash Scripting
Git

APTITUDES

Icon for section experienceEXPERIENCE

  • [March 2021 - Current] IKANO Bank
    Consulting Cloud Engineer

    Being a part of the infra team at IKANO Bank, Helping out configuring/automating various parts of the AWS environment in alignment with the requirements of IKANO Bank. This included managing workspace VDIs, application management, user access, tagging accounts/instances.

  • [March 2021 - Current] GESHDO
    Cloud Engineer

    Working as a consultant with a focus on cloud infrastructure and the operations part of devops teams.

  • [July 2020 - October 2020] Data Ductus
    Consulting Third-line Support

    Helping a customer to simplify/Automate the installation of there hardware firewall with the help of a Raspberry Pi. I configured the Raspberry to install all applications required for the firewall to work. Needed to add the correct routing rules and added scripts that detected 3g modem when connected to the raspberry. This helped the customer reduce the downtime and simplified installation.

  • [March 2020 - March 2021] Data Ductus
    Consulting Third-line Support

    Involved in working with the service regarding the customers “Curity-as-a-Service”. Providing support when the service was down, running new releases of Curity through Azure Devops Ci/CD pipelines. Troubleshooting azure logs, supporting and helping customers related to the service and assisting 2nd line service desk with onboarding and writing manuals to help teammates get onboard. Working with Microsoft Azure and Kubernetes.

  • [December 2019 - March 2021] Data Ductus
    Consulting Third-line Support

    Joined the GiP team (Gemensam IT-Platform/Common IT-Platform where I helped a large organization centralize their IT. I was in the preparation phase to check their current Infrastructure (Network, Hardware) to see if they were compatible or needed to upgrade parts in the infrastructure to fulfill the requirements for GiP. Prepared data for the Central Team to migrate the users over. Acted as onsite support when it’s was time to migrate the users to GIP.

  • [September 2019 - December 2021] Manpower/Experis
    Consulting IT Technician

    Assisted a large customer with migrating users to their central IT platform. I had to check that the right computer was migrated and overview the installation process. Furthermore, I handled errors that occurred during the installation process. I had contact with another team that assisted us with the SCCM image when errors occurred.

Image - educationEDUCATION

  • [2018 – 2019] Ec Utbildning
    IT-Supportspecialist

    • Applikation and Desktop Virtualization.
    • Troubleshooting and support within Windows OS.
    • Troubleshooting methodology and remote management.
    • ITIL V3
    • Communication and customer service.
    • Office 365 Cloud Computing.
    • Process management system.
    • Lia 1, Technical servicedesk.
    • Lia 2, Support Second line.

  • [2012 – 2017] Malmö Högskola
    Game Development

Icon for languagesLANGUAGES

  • 100SwedishNative
  • 100BosnianNative
  • 95EnglishAdvanced

Image - educationCERTIFICATES

  • [2021-2024] Amazon Web Services
    AWS Certified Cloud Practitioner